Office Policies

Confirmation Emails & Texts

A confirmation is sent when an appointment is booked. As a courtesy, an email reminder is generally sent approximately 48 hours before the appointment, followed by a text reminder approximately 24 hours before the appointment. Please ensure that your current email address, mobile number, and notification preferences remain up to date in your patient portal. Reminders are provided as a courtesy, and you remain responsible for remembering your appointment dates and times.

HIPAA Notice of Privacy Practices

Effective Date: August 13, 2026

This notice describes how medical information about you may be used and disclosed and how you can obtain access to this information. Please review it carefully.

Your Information. Your Rights. Our Responsibilities.

This Notice of Privacy Practices describes how Integrate Wellness may use and disclose your protected health information, your rights regarding that information, and our responsibilities for protecting it.

Your Rights

You have the right to:

Obtain a copy of your health records

You may request an electronic or paper copy of your medical record and other health information we maintain about you. We will generally provide the information within 30 days of your request. We may charge a reasonable, cost-based fee as permitted by law.

Ask us to correct your health records

You may ask us to correct information that you believe is inaccurate or incomplete. We may deny your request, but we will provide a written explanation of the denial within 60 days.

Request confidential communications

You may ask us to contact you in a particular way or at a particular location. For example, you may request that we contact you only through a specific phone number or email address. We will accommodate reasonable requests.

Ask us to limit the information we use or disclose

You may ask us not to use or disclose certain health information for treatment, payment, or healthcare operations. We are not required to agree to every request.

If you pay for a service or healthcare item entirely out of pocket, you may ask us not to disclose information about that service or item to your health plan for payment or healthcare operations. We will honor that request unless disclosure is required by law.

Obtain a list of disclosures

You may request a list of certain disclosures of your health information made during the six years before your request. This list will not include disclosures made for treatment, payment, healthcare operations, or certain other purposes permitted by law.

We will provide one accounting of disclosures per year at no charge. We may charge a reasonable, cost-based fee for additional requests made within the same 12-month period.

Obtain a copy of this notice

You may request a paper copy of this notice at any time, even if you agreed to receive it electronically.

Choose someone to act on your behalf

If you have given someone medical power of attorney, or if someone is your legal guardian or personal representative, that person may exercise your rights and make choices about your health information as permitted by law.

File a complaint

You may file a complaint if you believe your privacy rights have been violated. Filing a complaint will not affect your care, and Integrate Wellness will not retaliate against you.

Your Choices

For certain health information, you may tell us your preferences about what we disclose.

You may instruct us whether to:

• Share information with family members, friends, or others involved in your care

• Share information in a disaster-relief situation

• Contact you about health-related services, treatment alternatives, or practice updates

If you cannot communicate your preference, we may disclose information when we believe it is in your best interest or when necessary to lessen a serious and imminent threat to health or safety.

We will obtain your written authorization before:

• Using your health information for most marketing purposes

• Selling your health information

• Disclosing psychotherapy notes, if any are maintained separately and protected by law

• Making other uses or disclosures not described in this notice

You may revoke an authorization at any time in writing. Revocation will not affect information already used or disclosed in reliance on your previous authorization.

How We May Use and Disclose Your Health Information

We may use or disclose your health information for the following purposes:

Treatment

We may use and disclose your information to provide, coordinate, or manage your care. We may share information with other healthcare professionals involved in your treatment.

Payment

We may use and disclose your information to bill and collect payment for services. This may include submitting information to your health plan to determine eligibility, obtain authorization, process claims, or collect amounts you owe.

Healthcare operations

We may use and disclose your information to operate the practice, improve the quality of care, conduct training, perform administrative activities, obtain licensing or accreditation, and evaluate professional performance.

Appointment reminders and health-related services

We may use your contact information to provide appointment confirmations, reminders, treatment follow-up, information about treatment alternatives, and information about health-related services that may be relevant to you.

Business associates

We may share information with vendors and service providers that perform functions on our behalf. These business associates are required to protect your information as required by law and by their agreements with us.

Public health and safety

We may disclose health information for activities such as:

• Preventing or controlling disease

• Reporting suspected abuse, neglect, or domestic violence

• Reporting adverse reactions to medications or products

• Preventing or reducing a serious threat to health or safety

• Complying with public-health investigations and reporting requirements

Research

We may use or disclose information for health research when authorized by you or when permitted by law and approved through the required review process.

Compliance with the law

We will disclose information when federal or state law requires it, including disclosures to the U.S. Department of Health and Human Services to demonstrate our compliance with federal privacy law.

Health oversight

We may disclose information to health-oversight agencies for audits, investigations, inspections, licensing, disciplinary matters, and other activities authorized by law.

Workers’ compensation, law enforcement, and government requests

We may disclose information:

• For workers’ compensation claims

• For law-enforcement purposes when permitted or required by law

• For military, national-security, or protective-service activities

• To correctional institutions or law-enforcement officials when permitted by law

• In response to other lawful government requests

Medical examiners and funeral directors

We may disclose information to coroners, medical examiners, and funeral directors as permitted by law.

Organ and tissue donation

We may disclose information to organizations involved in organ, eye, or tissue procurement, banking, or transplantation.

Lawsuits and legal proceedings

We may disclose information in response to a valid court or administrative order, subpoena, discovery request, or other lawful legal process.

Our Responsibilities

Integrate Wellness is required by law to:

• Maintain the privacy and security of your protected health information

• Inform you promptly if a breach occurs that may have compromised the privacy or security of your information

• Follow the duties and privacy practices described in the currently effective notice

• Provide you with a copy of this notice upon request

• Refrain from using or disclosing your information for purposes not described in this notice unless you authorize us in writing

Changes to This Notice

We may change the terms of this notice. Changes may apply to all health information we maintain, including information created or received before the change. The current notice will be available upon request, in our office, and on our website.

Questions or Complaints

For questions about this notice, to exercise your privacy rights, or to file a complaint with Integrate Wellness, contact:

Melissa M. Estrada, L.Ac.
Integrate Wellness
133 S. Hudson Ave., Suite 4
Pasadena, CA 91101
Phone: (626) 765-4533
Email: contact@integratewellness.net

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights through its online complaint portal:

https://www.hhs.gov/hipaa/filing-a-complaint/index.html

Integrate Wellness will not retaliate against you for filing a complaint.

Privacy Policy

Effective Date: August 13, 2026

Integrate Wellness respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through www.melissamestrada.com, www.integratewellness.net, and any Integrate Wellness webpages that link to this policy (collectively, the “Website”).

This Privacy Policy applies to information collected through the public Website. Medical records and other protected health information maintained as part of your patient care are governed by our HIPAA Notice of Privacy Practices.

Information We Collect

Information you provide

We may collect information that you voluntarily provide, including:

• Your name

• Email address

• Telephone number

• Information submitted through a contact or inquiry form

• Newsletter subscription and communication preferences

• Other information you choose to provide when communicating with us

Please do not submit detailed medical information through an unsecured website form or regular email. Current and prospective patients should use the designated patient portal or contact the office for instructions regarding the secure exchange of health information.

Newsletter information

If you subscribe to an Integrate Wellness newsletter or email list, your contact information is processed through Flodesk, our email-service provider. Flodesk may process your name, email address, subscription status, communication preferences, and information about interactions with emails, such as opens or link clicks.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us. Unsubscribing from promotional communications will not prevent us from sending necessary appointment, billing, administrative, or care-related communications.

Information collected automatically

The Website is created and hosted through Squarespace. When you visit the Website, Squarespace and the Website may automatically collect limited technical and usage information, including:

• Internet Protocol address

• Browser and device type

• Operating system

• Pages viewed and actions taken on the Website

• Date and time of a visit

• Referring website or source

• General geographic information derived from an IP address

• Cookie and similar technology information

This information is used to operate, secure, troubleshoot, and understand the use of the Website. Squarespace may also process certain visitor information for its own security, fraud-prevention, and service-related purposes, as described in its privacy policy.

How We Use Information

We may use information collected through the Website to:

• Operate, maintain, secure, and improve the Website

• Respond to questions and requests

• Provide information about appointments and services

• Send newsletters, educational information, service announcements, and practice updates

• Maintain communication preferences

• Understand general Website traffic and usage

• Detect misuse, fraud, or security threats

• Comply with legal and regulatory obligations

• Protect the rights, safety, and property of Integrate Wellness and others

How We Disclose Information

We do not sell or rent your personal information.

We may disclose information to service providers that perform functions on our behalf, including:

• Squarespace, which hosts and operates the Website

• Flodesk, which manages newsletter subscriptions and email communications

• AcuBliss, which provides the external patient scheduling and practice-management portal

• Technical, administrative, security, or professional service providers when reasonably necessary

These providers may process information only as needed to provide their respective services, subject to their agreements, privacy policies, and applicable law.

We may also disclose information:

• When required or permitted by law

• In response to a valid legal process or government request

• To investigate fraud, security concerns, or unlawful activity

• To protect the rights, safety, or property of Integrate Wellness, our patients, Website visitors, or others

• With your direction or consent

• In connection with a sale, transfer, reorganization, or succession of the practice, subject to applicable privacy requirements

AcuBliss Patient Portal

Links to scheduling, patient forms, telehealth, billing, or other patient services may direct you to the external AcuBliss portal. Information submitted through that portal is processed through AcuBliss and may become part of your patient or billing record.

The use and disclosure of protected health information maintained by Integrate Wellness are governed by our HIPAA Notice of Privacy Practices. You should review the privacy and security information presented through the patient portal before submitting information.

Cookies and Website Analytics

Squarespace uses cookies and similar technologies that are necessary for Website functionality, security, and performance. Squarespace may also use analytics cookies to help us understand Website traffic and use.

You can manage nonessential cookie preferences through the Website’s cookie banner, when available, or through your browser settings. Disabling certain cookies may affect Website functionality or the accuracy of Website analytics.

The Website does not currently use Google Analytics, Meta Pixel, or other advertising pixels for targeted advertising. If we add material tracking or advertising technologies in the future, we will update this policy and applicable cookie controls before or when those technologies are implemented.

Because there is not currently a uniform industry standard for browser-based “Do Not Track” signals, the Website does not separately respond to those signals. We do not currently sell personal information or use Website visitor information for cross-context behavioral advertising.

Third-Party Websites

The Website may include links to external websites or services. Integrate Wellness does not control the privacy practices or content of third-party websites. Information you provide directly to another website is governed by that website’s privacy policy.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Responding to inquiries and maintaining appropriate business records

• Providing requested communications

• Maintaining newsletter subscription and unsubscribe records

• Meeting legal, regulatory, tax, security, and dispute-resolution obligations

Newsletter information is generally retained until you unsubscribe or request deletion, although limited information may be retained to document and honor an unsubscribe request.

Patient medical and billing records are retained according to applicable healthcare, professional, contractual, and legal requirements and are addressed separately in our HIPAA Notice of Privacy Practices.

Information Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no website, email transmission, or electronic storage method can be guaranteed to be completely secure.

Regular email is not a secure method for transmitting sensitive medical or financial information. Please use the designated patient portal when asked to provide confidential information.

Children’s Privacy

The Website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information through the Website from children under 13 without appropriate parental or legal authorization.

If you believe a child under 13 has submitted personal information through the Website, please contact us so that we can evaluate and, when appropriate, delete the information.

Your Choices and Requests

You may contact us to:

• Ask what personal information you have provided through the Website

• Request that inaccurate contact information be corrected

• Request deletion of information when it is not subject to a legal, clinical, billing, security, or record-retention requirement

• Update your communication preferences

• Unsubscribe from newsletters or promotional communications

We may need to verify your identity before completing a request. Certain information may be retained when required by law or reasonably necessary for legitimate business, clinical, security, or recordkeeping purposes.

These choices relate to information collected through the public Website. Rights concerning protected health information are explained in our HIPAA Notice of Privacy Practices.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Website, services, technology, or legal obligations. The revised policy will be posted on the Website with a new effective date. We encourage you to review this policy periodically.

Contact Us

For questions or requests concerning this Privacy Policy, contact:

Integrate Wellness
Melissa M. Estrada, L.Ac.
133 S. Hudson Ave., Suite 4
Pasadena, CA 91101
Phone: (626) 765-4533
Email: contact@integratewellness.net